Frequently asked questions
What are pre-glued cluster lashes?
Pre-glued cluster lashes are individual lash clusters with adhesive already applied to the lash band, so there’s no need for separate lash glue. Coco Astra pre-glued cluster lashes are designed for quick, easy at-home lash application.
Do I need lash glue with Coco Astra lashes?
No. Coco Astra pre-glued cluster lashes are self-adhesive and designed to be applied without extra lash glue, making them a convenient option for beginners and everyday wear.
Are Coco Astra cluster lashes suitable for beginners?
Yes. Our pre-glued cluster lashes are designed to make DIY lash application simpler by removing the separate glue step. They are ideal for beginners who want an easy alternative to traditional strip lashes or lash extensions.
How do I remove pre-glued cluster lashes?
Remove the clusters slowly and gently rather than pulling them off quickly. If needed, use an appropriate eye-safe lash remover or cleansing product to help loosen the adhesive before removal.
Are Coco Astra lashes waterproof?
They are designed to withstand normal everyday wear, but excessive water, steam, oil-based products and rubbing can reduce adhesive performance.
Shipping & Returns
Where do you ship?
Coco Astra currently ships across the UK. Available delivery options and shipping costs will be shown at checkout.
How long does UK delivery take?
UK orders are typically processed within 3 business days. Delivery times depend on the shipping method selected at checkout and your location.
What should I do if my order hasn’t arrived?
If your parcel has not arrived within the expected delivery timeframe, please contact us with your order number so we can help check the delivery status.
Can I return my Coco Astra lashes?
For hygiene reasons, beauty products such as false eyelashes may only be eligible for return if they are unopened, unused and in their original sealed packaging, subject to our Returns Policy. To start a return or ask a question, contact our support team at support@cocoastra.com.
How long do I have to request a return?
If your item is eligible for return, please contact us within 14 days of receiving your order. Returned products must be unused, unopened and in their original condition.
Are return shipping costs refundable?
For change-of-mind returns, customers may be responsible for return postage. If an item is faulty, damaged or incorrect, Coco Astra will handle the issue in accordance with our returns policy.